Microsoft · Engage
Giving invisible experts a visible role
ClientMicrosoft · Engage
RoleProduct Designer
Timeline2025-2026
Responsibilities
– End-to-end product design as the sole designer– Partnered with PM, engineering, content, research, and data– Defined the role model separating expertise from governance– Designed Community Expert identity and Verified Answers systems– Designed the nomination and request flows– Created onboarding experiences for admins and experts– Shaped the design through continuous customer feedback– Delivered against the Engage design system and Microsoft accessibility standards
In short
I designed Community Expert end to end, taking a new role system from concept to scaled adoption: a dedicated role that helps organizations recognize their subject matter experts, makes expertise visible across communities, and lets experts verify answers without administrative permissions.This case is protected. The details are covered by an NDA, so the full write-up sits behind a password. Here is a look at what it covers. If you would like to read it, ask me and I will send the password.What the case covers
Managing Community Experts
The admin experience for assigning, reviewing, and managing Community Experts.
Expert identity and trusted answers
Community Expert identity and Verified Answers make trusted contributors and authoritative knowledge visible where they matter.
Authority without governance
Verified Answers give experts authority over knowledge quality without granting administrator permissions.
Onboarding for admins and experts
Dedicated onboarding introduces the role and helps admins and experts understand what to do next.
