Microsoft · Engage
Designing trust into Engage's first AI agent
ClientMicrosoft · Engage
RoleProduct Designer
Timeline2025-2026
Responsibilities
– Led end-to-end design, concept through Public Preview– Designed human-in-the-loop review, onboarding, and analytics– Turned preview customer research into design changes– Drove design reviews and alignment across PM, engineering, research, and content– Shaped answer format and tone with content and engineering– Delivered against the Engage design system and Microsoft accessibility standards
In short
I led the end-to-end design of Community Agent, the first AI agent in Engage, helping admins and experts answer more questions at scale while keeping humans in control of community conversations.This case is protected. The details are covered by an NDA, so the full write-up sits behind a password. Here is a look at what it covers. If you would like to read it, ask me and I will send the password.What the case covers
Setup and configuration
Admins select grounding sources, configure behavior, and define how Community Agent participates before activating it.
Answer review
Reviewers inspect drafts, validate sources and citations, edit responses, and decide whether content gets published. Seeing where information came from builds confidence in every answer.
Notifications and review visibility
Review opportunities surface through existing workflows so unanswered drafts never become invisible work.
